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 Manufacturer's Warranty
One of the advantages of working with On The Go Solutions, Inc. is that all products we sell are supported by the manufacturer. Any issues that arise can be answered by either the product manufacturer or the carrier. Although we strive to aide our customers in any manner possible, we are only the sales team, and cannot officially diagnose or "fix" any issues you may be having. We will furnish you with all the information (contact information, email information, websites) you need to contact the designated technical support team. In limited cases, for a $75.00 fee, we will step in and attempt to resolve any issues you may be having getting your questions answered.
All items on our site carry a 1-year manufacturer's warranty. Because these phones are imported, it may be necessary to send your phone back to the manufacturer overseas. This process may between 30-45 days. On The Go Solutions, Inc. is not responsible for issues arising from the warranty process. We are aware of the potential difficulties involved, and may be able to intercede on a customer's behalf if possible. Additionally, loaner phones are available for a $75.00 fee during this time.
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3 Day Exchange For Defective Products
On The Go Solutions, Inc will exchange any unit within three days for manufacturer's defects.
This applies to the following or similar defects:
Unit will not power on or take a charge
Buttons do not work
OS doesn't work
Screen does not display
Speaker does not work
This policy DOES NOT include any of the following defects or issues:
USER DAMAGE -- such as the unit was dropped, chipped, lost, broken, etc.
Poor cellular reception in your area
User cannot configure email/data settings
User does not like the phone
5 Day Customer Dissatisfaction Return Policy -- 20% restocking fee
On The Go Solutions, Inc will accept as a return any device or accessory within five days if the customer is dissatisfied, with a 20% restocking fee. Additional fees may be necessary if not returned properly (see below).
This applies to the following or similar issues:
Customer doesn't like the phone
Cellular service/reception is poor
Device doesn't meet customer's needs
Just feels like it
Too much trouble configuring the phone
This policy DOES NOT include any of the following defects or issues:
USER DAMAGE -- such as the unit was dropped, chipped, lost, broken, etc.
Phone is broken
A non-refundable, non-negotiable 20% restocking fee will be enforced for any such return.
All devices must be returned in NEW condition, will all papers, documents, packaging, boxes, ties, plastics, etc. Customers returning items not in NEW condition will be subject to charges for replacing packaging, manuals, etc… or the item will not be accepted as a return at our discretion.
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Returning Products
All Returns require an authorization number. Please note that RA # does not guarantee final disposition. For an RA number (Return Authorization) on returns call Customer Service at (847) 933-1762. All returns are subject to inspection. Pack the products into a shipping box with plenty of packing material and tape securely. Write the RA# issued by Customer Service clearly on the outside of the shipping carton.
All exchanged/returned merchandise must be in original factory condition including all packaging materials inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package! We will charge you for replacement of damaged altered missing written-on or taped-on contents or cartons. We reserve the right to refuse any such returns.
You are responsible for return shipping charges to On The Go Solutions, Inc. If you choose to return a defective unit for a refund, the shipping and handling charges are non refundable.
After receipt of RMA, send returns to:
On The Go Solutions, Inc
3734A W. Oakton Street
Skokie, IL 60076
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